Payment, Delivery and Return Policy

This page explains how prices are set for orders placed with Ucuz3D, when and how payment is made, how delivery takes place and the conditions for returns.

1. Price and order

  • The amount you see in the price calculator is for information only. After our technical advisor reviews your file, the exact price is sent to you in writing (by email or WhatsApp).
  • The shipping fee is not included in the product price; it is stated separately.
  • When you approve the price, your order is opened and a confirmation email is sent.

2. Payment

  • Payment is taken after price approval and before printing starts. Before printing we check your file and print with your approval.
  • You pay by bank transfer (havale/EFT); the payment details are sent to you with the order confirmation.
  • Once your payment reaches us, your job is added to the print queue and you are notified by email.
  • If payment does not arrive within 48 hours, the order is cancelled. A reminder is sent to you before cancellation. We can reopen a cancelled order whenever you wish.

3. Production and print approval

  • We notify you by email when printing starts and when it finishes.
  • When printing is finished we share photos of your part. If you approve, we ship it; if you see a problem, we contact you before shipping.
  • If there is no reply within 6 hours after the photos are sent, the print is deemed approved and is shipped.

4. Delivery

  • Orders are shipped anywhere in Turkey with contracted carriers, mainly Yurtiçi Kargo, Aras Kargo, PTT Kargo, Hepsijet, DHL eCommerce and Sürat Kargo.
  • When the parcel is handed to the carrier, the carrier name and tracking code are sent by email.
  • Transit time depends on the shipping company. We agree on the estimated print date together when the order is confirmed.
  • Where suitable, hand delivery is also possible; we plan this together when the order is placed.
  • If you notice damage when receiving the parcel, please ask the courier to record a damage report and take a photo of the parcel; let us know about damaged deliveries as soon as possible.

5. Right of withdrawal

  • 3D prints are custom-made from the file you send or that we prepare together. Under Article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for goods prepared according to the consumer’s wishes or personal needs.
  • For products that are not custom-made (e.g. spare parts and consumables shipped from stock), you can exercise your right of withdrawal within 14 days of delivery without giving any reason. You can send your withdrawal notice in writing to [email protected].

6. Cancellation

  • You can cancel your order before printing starts; if you have paid, we refund the full amount.
  • Once printing has started, the order cannot be cancelled or refunded because the product is custom-made.

7. Faulty or defective products

  • If there is a printing error on our side (e.g. dimensions different from the approved file, breakage, missing parts, wrong material or color), we reprint the part free of charge or refund it.
  • Problems caused by design errors in the file you approved are not covered; in such cases we work together to find a solution.
  • Just send the problem with photos to [email protected] or via WhatsApp. Your statutory rights are reserved.

8. Refunds

Refunds are made using the payment method you used, no later than 14 days after your refund request is accepted.

Contact

  • Brand: Ucuz3D
  • Address: Şile / İstanbul
  • Phone and WhatsApp: +90 216 606 30 40
  • Email: [email protected]
  • Website: www.ucuz3d.com
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